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All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
Also do note that full refund and the partial refund does not include the processing fee and shipping fee, both of these amounts will not be refunded, processing and shipping fee roughly amount to 5 percent of your total order value and not more than that.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page.